Streaming recognition, incremental generation, interruption handling and speculative response starts
An agent that is accurate and slow feels broken to a caller; one that is fast and occasionally asks for clarification feels normal
We tune against recordings of your actual calls rather than a benchmark
The agent reads live availability and writes the confirmed slot, so nothing is promised that is not free
A surprising number of voice deployments drop bookings into a queue a human processes later, which puts back the delay the project was meant to remove
We define what triggers a handover and what the person receives: a spoken summary and the transcript already in your CRM
Escalation fires on confusion, frustration, an explicit request for a person, or any topic outside scope
Anyone who has been transferred by a phone system knows how rare that is
Froggik
"DESH Team maintained effective communication throughout the project."
Thanks to DESH Team's work, the client saw increased product recognition within the cryptocurrency community. The team managed the...
Viktoriia Bernatska
Co-Founder
ChainCrafters
"I liked their corporate policy and how they turned to customers and their wishes."
DESH Team delivered the project on time, effectively improving the site's UX and flow. The team took the time to understand the cl...
Kolya Vovkun
CEO, Founder
Dropshipping
"I really like how they treat their clients."
DESH Team successfully completed all deliverables; the branding was a great fit for the client's company, and the website was done...
Tetyana Yarchak
CEO
Most work it out within a sentence or two, and we recommend disclosing it up front. Several jurisdictions require disclosure anyway. In practice callers care much more about being answered immediately and getting the thing done than about who answered.
It transfers. Triggers include confusion, frustration, an explicit request for a person, and any topic outside the defined scope. The handover carries a spoken summary, so the person picking up is not starting from nothing.
The major European languages are solid today. Accuracy varies with accent and with how much domain jargon your calls contain. We test on recordings of your real calls before committing to a language rather than quoting benchmark numbers.
Through Twilio, SIP or your existing contact centre platform. Calls, transcripts and outcomes land in your CRM through the same integration, so your team works in one place.
Per minute, and the number is predictable enough to model in advance. We size it during scoping against your call volume and average handle time. The comparison worth making is against the cost of the calls you currently miss.
