Dash

Answers From What You Actually Know

We build retrieval over your documents, tickets and records so the model answers from your own material — with citations attached and access rules enforced
4 years
Shipping production software through bear and bull cycles
500K+
Users onboarded through the products we've engineered
50+
Projects scaled from early MVPs to live products

/Why DESH for RAG/

These Fail On Chunking And Permissions
Not on model choice, which is where most of the attention goes
Because exact strings matter
Hybrid Retrieval

Pure vector search misses part numbers, error codes, clause references and names — exactly the terms business questions hinge on

We combine semantic and keyword retrieval with reranking, tuned on your content rather than a public benchmark

Chunking is treated as a real design decision, because a split at the wrong boundary loses the context that made a passage useful

Filtered before generation, not after
Permissions At Retrieval

The moment an assistant can surface any document to any employee, you have built an efficient way to leak salary bands

Retrieval is filtered by the requesting user's rights, so the model never sees what they cannot open

Filtering the answer afterwards is not a security model and does not survive a determined question

Uncomfortable and genuinely useful
Contradictions Surface

Most document sets contain three versions of the same policy, two retired and none marked

Recency and authority signals make the current one win, and we hand you the list of conflicts we found

Several teams have treated that list as the more valuable deliverable

/What We Build/

The Retrieval Stack
Ingestion, search, permissions and the evaluation set that stops it quietly getting worse
01
Ingestion Pipeline
PDFs, wikis, tickets and databases parsed, chunked with structure preserved and kept in sync as sources change.
02
Hybrid Retrieval
Semantic and keyword search with reranking, tuned on your own content and measured on your own questions.
03
Permission-Aware Answers
Retrieval filtered by the requesting user's rights, applied before generation rather than after it.
04
Citations
Every answer traceable to source, page and version, so a reader can verify instead of trusting.
05
Evaluation Set
Scored questions with verified answers, run automatically on every change to chunking, retrieval or prompts.
06
Freshness Handling
Re-indexing on change with stale and superseded content detected, so retired policies stop being quoted as current.

/Where we step in/

Making internal knowledge usable, from a first index to a system under regulatory scrutiny
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For knowledge nobody can find
  • Content mapped across Confluence, Drive and Slack
  • First index with hybrid search
  • Evaluation set from real questions
  • Contradiction report
Scattered docs,
no search,
first index
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For teams answering from memory
  • Support and onboarding retrieval
  • Citations built into every answer
  • Gap analysis on failed queries
  • Continuous re-indexing
Tribal knowledge,
slow onboarding,
citations
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For regulated environments
  • Matter and role level access control
  • Private deployment in your VPC
  • Full audit of what was retrieved
  • Retention rules enforced in the pipeline
Confidential,
audited,
on your infrastructure

/Cases/

feyorra — dApp
aphone — cloud-phone
kaspa — De-Fi Platform

/Clients/

Client

Froggik

"DESH Team maintained effective communication throughout the project."

Thanks to DESH Team's work, the client saw increased product recognition within the cryptocurrency community. The team managed the...

Viktoriia Bernatska

Co-Founder

ChainCrafters

"I liked their corporate policy and how they turned to customers and their wishes."

DESH Team delivered the project on time, effectively improving the site's UX and flow. The team took the time to understand the cl...

Kolya Vovkun

CEO, Founder

Dropshipping

"I really like how they treat their clients."

DESH Team successfully completed all deliverables; the branding was a great fit for the client's company, and the website was done...

Tetyana Yarchak

CEO

/FAQ/

FAQ’s

Fine tuning teaches style and format well and facts poorly, and it cannot cite a source or respect permissions. When your content changes weekly, retrieval updates immediately while a fine tune needs another training run. For most business knowledge, retrieval is the correct tool.

That surfaces immediately, which is uncomfortable and useful. We add recency and authority signals so the current version wins, and hand you the list of conflicts we found along the way.

Retrieval is filtered by the requesting user's permissions before generation. For environments where content cannot reach a third-party model, the whole pipeline runs in your own VPC with open-weight models.

A scored evaluation set built from real questions with verified answers, run on every change to chunking, retrieval or prompts. It is the only reliable way to know whether a change helped or quietly hurt.

A working system over a defined content set typically ships in six to ten weeks, including the evaluation set. Ingestion complexity drives the range more than anything else, and messy sources add time.

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Ready to make your knowledge, answerable?
Let's index what your company already knows, enforce who can see what, and put a citation behind every answer