Dash

Personalisation That Lifts Revenue

Ranking and personalisation for search, listings and lifecycle messaging, with the lift proven against a control group rather than asserted from a dashboard
4 years
Shipping production software through bear and bull cycles
500K+
Users onboarded through the products we've engineered
50+
Projects scaled from early MVPs to live products

/Why DESH for Personalisation/

Click-Through Is The Easiest Metric To Fake
Put the cheapest item first and clicks go up. Revenue does not
Revenue per session, margin, retention
We Optimise What You Bank

The target metric is agreed before anything is built, and it is almost never engagement

Click-through gets reported because it is diagnostic, not because it is the goal

Teams that optimise clicks usually discover the problem a quarter later

A control group or it did not happen
Experiments Before Models

Assignment, exposure logging and readout get built first, so every later change has an honest measurement

It also means we can tell you when a change did nothing, which happens more often than vendors admit

Without a control group, a seasonal swing looks exactly like a win

Or the catalogue quietly collapses
Cold Start Is Designed

A recommender with no exploration converges on existing best sellers within weeks and stops surfacing anything new

New items get deliberate exposure and the ranking carries an exploration budget

This is the most common reason these systems stop adding value after three months

/What We Build/

Search, Recommendations And The Proof
The ranking layer, the personalisation on top of it, and the experiment infrastructure that keeps everyone honest
01
Search Ranking
Results ordered by likely purchase intent, handling typos, synonyms and the words customers use rather than the words in your product data.
02
Related Items
Complements and alternatives based on real basket and session behaviour rather than category adjacency.
03
Personalised Feeds
Home and category ordering per user, with a defined experience for visitors you know nothing about.
04
Next Best Action
The right offer or message per customer, chosen against a value model rather than a segment rule written years ago.
05
Experimentation
Assignment, exposure logging and readout, so results are trustworthy and arguments about them are short.
06
Cold Start & Diversity
Attribute-based recommendations for new items plus an exploration budget that keeps the long tail circulating.

/Where we step in/

Improving what customers see, and proving the change was worth making
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For manual merchandising
  • Hand-maintained ordering replaced
  • Ranking model on real behaviour
  • First A/B test within weeks
  • Rules kept where they encode policy
Manual rules,
no time to update,
first model
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For search that fails quietly
  • Zero-result and no-click rates measured
  • Typos, synonyms and intent handled
  • Relevance tuned on your catalogue
  • Usually pays before recommendations do
Bad search,
unmonitored,
quick win
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For catalogues that collapsed
  • Long tail exposure restored
  • Exploration budget introduced
  • Diversity constraints in ranking
  • New products surfaced deliberately
Deep inventory,
shallow exposure,
diversity

/Cases/

feyorra — dApp
aphone — cloud-phone
kaspa — De-Fi Platform

/Clients/

Client

Froggik

"DESH Team maintained effective communication throughout the project."

Thanks to DESH Team's work, the client saw increased product recognition within the cryptocurrency community. The team managed the...

Viktoriia Bernatska

Co-Founder

ChainCrafters

"I liked their corporate policy and how they turned to customers and their wishes."

DESH Team delivered the project on time, effectively improving the site's UX and flow. The team took the time to understand the cl...

Kolya Vovkun

CEO, Founder

Dropshipping

"I really like how they treat their clients."

DESH Team successfully completed all deliverables; the branding was a great fit for the client's company, and the website was done...

Tetyana Yarchak

CEO

/FAQ/

FAQ’s

Enough for a meaningful experiment, roughly thousands of sessions per variant per week. Below that, content-based personalisation still helps but the lift will be hard to prove statistically, and we will tell you that before you spend on it.

No. Click-through is easy to inflate and often trades against revenue. We optimise on the business metric and report engagement alongside it as a diagnostic.

Cold start is designed for explicitly, using attributes and content similarity plus deliberate exploration. Skipping it is the most common reason a recommender stops adding value after a few months.

Yes, as a service alongside your platform or embedded in your existing search infrastructure. We work with what you have rather than making a replatform a precondition.

First experiments usually run within six to eight weeks. Expect the first test to teach you something about your traffic that changes the second one. That is normal, and it is why the experiment infrastructure matters more than the initial model.

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Ready to prove the lift, instead of assuming it?
Let's agree the metric, build the experiment infrastructure, and only then change what your customers see